How clients are told about your messages

A push notification first if the client has them on, then an email after 10 minutes if the message is still unread — batched, and never overnight.

Push first

When you message a client from their lead page, they get a push notification straight away if they have turned notifications on in the installed app or their browser.

Then email, if it is still unread

If the message is still unread 10 minutes later, the client gets an email with the message and a one-click sign-in link to reply. Several messages sent close together arrive as one email, not one email each.

Quiet hours

No notices are sent between 9pm and 8am in your site’s time zone. A message sent overnight is waiting in the portal, and its email goes out after 8am if it is still unread.

Message status

Under each message you send, GenieCRM™ shows how far it has got: Sent — it is in the client’s portal; Notified — the client has been sent a push notification or email about it; Seen — the client has opened it.

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