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Genie Tickets puts support inside your CRM. Open a ticket from Settings — or just tell Ask Genie what's wrong and it opens one for you — then track every reply right where you work. No portals, no hunting for an email address.
Genie Tickets — what it does
Tickets in the CRM
Open, read, and reply to support tickets from Settings → Tickets — the same place you already work.
Ask Genie Opens Them
Describe the problem to the in-CRM AI assistant and it can create the ticket for you, details pre-filled.
Threaded Replies
The whole conversation lives in one thread, and the Tickets tab picks up new replies while a ticket is open.
No Separate Portal
You're already signed in. No second account, no support-site password, no copy-pasting your site details.
Full History
Past tickets stay browsable, so the answer you got in March is still there in September.
Straight to the Team
Tickets go directly to the people who build the platform — not a tier-one script.
Genie Tickets questions answered
How do I open a support ticket?
Two ways: fill out the New Ticket form under Settings → Tickets, or simply tell Ask Genie — the in-CRM AI assistant — what is wrong, and it can open the ticket for you with the details already filled in.
Where do I see replies?
In the same Tickets tab inside your CRM. The full conversation thread lives there, and the tab picks up new replies while a ticket is open.
Do I need an account on a separate support portal?
No. Genie Tickets is built into the platform — you are already logged in, and your site details travel with the ticket automatically.
