Your reputation is being
built right now. Are you watching?
Buyers and sellers are leaving reviews on Google, Zillow, Facebook, Yelp, and a dozen other platforms. MLS Genie™ monitors all of them, responds automatically with AI, and gives you the tools to proactively grow your rating — from one place.
Your reviews don't live in one place. Neither does our monitoring.
Most agents only watch Google. Their reputation is being built everywhere else without them.
Plus dozens more platforms worldwide — all monitored in one dashboard.
Everything you need to own your reputation
Six tools that turn your reviews from a liability you ignore into an asset you actively grow.
AI Auto-Responses
Your AI Reputation Specialist automatically posts personalized, branded responses to new Google and Facebook reviews. It detects tone and language and responds appropriately — you stay in control with granular settings.
Unified Review Inbox
Every review from every platform lands in one inbox. Google, Zillow, Facebook, Yelp, and 20+ more — monitored in real time, with instant notifications the moment a new review comes in.
Review Request Campaigns
Send automated review requests via email and SMS after a closing, showing, or any milestone. Reusable templates, customisable timing, and direct links to your preferred review platforms.
Sentiment Analytics
Your AI Reputation Specialist surfaces patterns and trends in your review data through an AI-powered chat interface. Ask questions about your feedback and get actionable insights instantly.
NPS Surveys
Send Net Promoter Score surveys to clients after closing. Identify your strongest advocates, spot issues before they become public reviews, and measure client loyalty over time.
Brand Control
Every response goes out under your brand. Customise your AI Reputation Specialist's persona, tone, and voice to match how your agency communicates — then let it handle the rest.
Every review gets a response. Every time.
Agents who respond to reviews consistently earn higher ratings over time — but most don't have the bandwidth to do it manually. Your AI Reputation Specialist responds instantly to every new Google and Facebook review, in the right tone, branded as your agency. Unlimited responses, zero extra cost.
Your buyers are on Zillow.
So are your reviews.
Zillow is where most buyers start their search — and where they leave reviews after working with an agent. Most review tools don't cover it. MLS Genie does. Every Zillow review lands in your inbox alongside Google, Facebook, Yelp, and 20+ more platforms.
Ask every client. Automatically.
Most happy clients never leave a review — not because they don't want to, but because nobody asked them at the right moment. Review request campaigns send a personalised email or SMS to your clients after a closing, appointment, or any trigger you set, with a direct link to your preferred review platform.
NPS surveys catch unhappy clients before they go public. If someone rates you low on an NPS survey, you have the chance to resolve the issue privately — before it becomes a 1-star review that follows you everywhere.
It was such a pleasure helping you find your new home in Big Bear. We hope you and your family are settling in wonderfully.
If you have a moment, we'd love to hear about your experience. Reviews help us reach more families just like yours.
“I had no idea what people were saying about me on Zillow and Yelp. I was only watching Google. MLS Genie now monitors everything and the AI handles responses while I sleep. My average rating went from 4.1 to 4.7 in three months just by responding to every review.”
Review Management questions answered
Which review platforms are monitored?
Review Management monitors Google Business Profile, Facebook, Zillow, Yelp, Realtor.com, Homes.com, Trulia, and 14+ additional platforms from a single dashboard. New platforms are added regularly.
Can I respond to reviews from the dashboard?
Yes. You can respond to reviews on all supported platforms directly from the Review Management dashboard. AI-drafted responses are suggested automatically and can be edited before posting.
Does it send automated review requests to clients?
Yes. You can configure automated review request campaigns triggered by events in GenieCRM™ — such as a closing date or a status change. Requests are sent via email or SMS.
What are NPS surveys?
Net Promoter Score (NPS) surveys are short one-question surveys sent to clients asking how likely they are to recommend your agency. Results are tracked over time and help identify your most satisfied clients for review requests.
Is review management included in all plans?
Review Management is available as a $99/mo add-on for Agent plans (or $49/mo as listed) and is included in Team and Broker plans.