How things work — today
Ask how any part of MLS Genie works, where a setting is, or whether something can be switched off. Ask Genie reads the product as it is installed on your site each time you ask, including what is switched on for you, and answers how-to questions from these help articles — the same ones you are reading, kept current with every release — with a link to the article it used.
What your plan includes
Ask "what is included in my plan?" or "can I add Property Intelligence?" and it answers for your plan.
WordPress questions
Your website and GenieCRM run on WordPress, so you can also ask everyday WordPress questions — adding a page or a post, the media library, menus, users and roles, permalinks, updating plugins and basic troubleshooting. For a question about a particular plugin's latest behavior, it can look that up on the web.
- How do I add a new page to my website menu?
- How do I replace an image in my media library?
- What is the difference between a page and a post?
Support tickets, opened for you
Tell Ask Genie something is wrong, or that you would like a feature, and it can open a support ticket with the MLS Genie team. It writes the subject and description from your conversation — what you were doing, what you expected and what happened — and checks the subject with you before sending. Replies arrive on the Support screen in your account menu.
Questions to try
- How do I switch a lead page to Expanded?
- Why did this lead move to Nurturing on its own?
- How do I turn on alerts on my phone?
- The import is stuck — can you open a ticket?
