Why this matters
An escrow runs about forty-five days. A listing still showing as pending after four months is almost never still in escrow — it either closed and nobody updated the MLS, or the deal fell through and nobody updated the MLS.
Either way the price on your website is wrong, and worse, that price is being used as evidence. Valuations and market reports read pending and recently sold listings to work out what homes are worth. A sale that never got recorded keeps its asking price in the record forever, and every valuation nearby inherits it.
Where to find it
Go to GenieScout™ → Tools → Pending Too Long. The tab carries a count, so you can see whether there is anything to look at without opening it.
You can set the threshold to ninety days, a hundred and twenty, a hundred and eighty or a year. A hundred and twenty is the default: long enough that a genuine escrow has almost certainly closed, short enough to catch a problem while somebody still remembers the transaction.
Your own listings
Your office’s listings are listed first, with the parcel number, the agent and their contact details. Open the listing to correct it, or mark it sold from the listing itself where the MLS has not caught up.
Other offices’ listings
Listings held by other offices are shown too. You cannot correct someone else’s listing, and you should not — but their stale price is distorting your comparable sales just as much as your own would, so you should be able to see it.
Each one offers to draft a short note to the listing agent asking where the property stands. The message is written for you, addressed to them, and sent from your own email so any reply comes back to you. Read it before you send it: plenty of escrows genuinely do run long, and the wording says so.
Where your board has given us an address for compliance reports, the same row will offer to send one. Nothing is sent without you reading it first.
What this does not do
It changes nothing on its own. It finds the listings and tells you what it found; every correction is yours to make.
