Opening a ticket
There are two ways to open a support ticket: fill out the New Ticket form under Settings → Tickets, or tell Ask Genie what is wrong and it can create the ticket for you with the details pre-filled.
Tracking replies
The full conversation thread lives in the Tickets tab, which picks up new replies while a ticket is open. Past tickets stay browsable, so earlier answers are always there when you need them.
No separate portal
You are already signed in — there is no second account, and your site details travel with the ticket automatically.
