Your site always has
someone to talk to.
Genie Chat answers buyer and seller questions around the clock, captures contact details, and pushes every conversation into GenieCRM automatically. Pair it with our separately quoted Local SEO service and you have a complete inbound strategy — no paid ads, no per-lead cost.
Two places it works. One consistent experience.
Front-end visitor chat, CMA report assistant, and back-end CRM help — all powered by the same engine, all under your brand.
Public Site Chat
A branded AI assistant on your client-facing website answers buyer and seller questions about listings, neighbourhoods, the market, and the buying process — day or night.
Lead Capture
When a visitor shows intent, Genie Chat naturally asks for their contact details — name, email, phone. No hard sell. Just a helpful next step. Contact info drops straight into GenieCRM.
Automatic CRM Push
Every captured lead is created in GenieCRM automatically with the full conversation attached. No manual entry, no missed follow-ups, no leads falling through the cracks.
CMA Report Assistant
Embedded directly in every shareable GenieCMA™ report. It knows the subject property, pricing tiers, and comp data — so sellers get real answers, not generic AI responses.
Context-Aware Responses
Genie Chat knows which page it is on. On a listing page it talks about that listing. In a CMA report it talks about that property. It never gives irrelevant or generic answers.
Live Web Research
Genie Chat can search the web for current, local information — schools, restaurants, commute times, "living in" guides — and write fact-grounded area content from what it finds.
Your site answers questions at 11pm. You sleep.
Genie Chat sits on your public website and handles the questions buyers and sellers ask before they ever contact an agent. It knows your live MLS inventory, your market areas, and the buying and selling process — and it responds in seconds, any time of day.
Genie Chat captures visitors who already find you through organic search. We also offer a separate Local SEO service — custom quoted by market area — that drives that organic traffic in the first place. Together, they create a full inbound pipeline with no paid ad spend required. Ask us about SEO for your market.
Every conversation becomes a contact. Automatically.
When Genie Chat captures a visitor's details, a new lead record is created in GenieCRM instantly — with the full conversation, the page they were on, their stated intent, and an AI-generated summary. Your agent wakes up to a warm lead with context, not a cold email address.
The seller has questions at midnight. Genie Chat has answers.
Every shareable GenieCMA™ report has Genie Chat embedded directly in it. It knows the specific property, the pricing tiers, the comparable sales — and it can explain any of it in plain language, any time the seller opens the report.
“Feature requests are responded to quickly; whether they can add the feature I want immediately or not, they get back to me really quickly. Super happy with the platform and the customer service!”
How Genie Chat works, step by step
Setup, day-to-day use and the settings worth knowing about — written for the person actually using it.
Genie Chat questions answered
Does Genie Chat replace a human agent on the site?
No — Genie Chat handles the initial conversation: answering property questions, capturing contact details, and routing the lead to GenieCRM™. It is designed to qualify and capture leads around the clock so your agents can focus on active clients.
How does Genie Chat know about my listings?
Genie Chat is context-aware. When a visitor is viewing a listing page, it has access to that property's details and can answer questions about bedrooms, price, location, and more. It is connected to your live MLS data via the GenieScout Engine.
Does it capture the lead automatically?
Yes. When a visitor provides their name, email, or phone number in the chat, Genie Chat creates or updates their contact record in GenieCRM™ automatically. No manual entry required.
Is the chat branded to my agency?
Yes. Genie Chat appears under your brand name and color scheme. Visitors have no indication they are interacting with a third-party system.
Is Genie Chat the same thing as Ask Genie?
No. Genie Chat is the widget your website visitors talk to. Ask Genie is the assistant your agents use inside GenieCRM™, and it is included on every plan at no extra cost.
Does Genie Chat cost extra?
Genie Chat is available as a $69/mo add-on on the Agent tier. It is included in the Agent Pro and Team tiers.
Every word Genie Chat writes
Listing copy, chat replies and drafted messages all pass through Fair Housing Guard before they reach you — so the phrase that lands you in a complaint never gets written in the first place.
