Using Help Chat

Get answers about the platform without leaving the CRM.

Where to find it

Help Chat is the ? button in the CRM topbar. Open it from anywhere in the CRM to ask a question.

How it helps

It holds a multi-turn conversation, is aware of your CRM role, and injects direct links to the relevant CRM tools so you can jump straight there. It is built around the product documentation, so the guidance fits the platform.

Security

Requests are handled server-side, so credentials never reach the browser.

My team recently switched from CINC Pro to MLS Genie and I absolutely love it! MLS Genie is so much easier to use and less confusing!

DR
Destiney Roxburgh Local Lake Arrowhead REALTOR® at KW Lake Arrowhead · Team Rahill Real Estate

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