Accessing widget settings
Go to MLS Genie™ → Genie Chat in the WordPress admin. The settings panel covers all configuration for the public chat widget.
Enabling the widget
The widget is disabled by default. Enter your API key and toggle the Enabled switch to make it live on your site. The widget will not appear publicly until both the API key is saved and the toggle is on.
Persona name
Set the name visitors see in the chat header — for example "Genie", "Alex", or your own branded assistant name. This field is only editable by Team Admin, Team Lead, and Administrator roles.
Widget position
Choose Bottom Right or Bottom Left for the widget's screen position. Bottom right is the default.
Widget pages
Control where the widget appears: All pages, Homepage only, or Listing pages only. Restricting to listing pages is recommended if you want the AI to focus on property-related conversations.
Brand colors
Set a primary color and accent color that match your agency branding. These control the widget header background and button color respectively.
Lead capture mode
Choose between Natural (the AI asks for contact details conversationally when appropriate) or Direct (the AI asks for contact details more proactively). Natural mode is recommended for most sites.
Agent notification
Enable the agent notification toggle to receive an email whenever the AI captures a new lead.
