Why dual delivery?
When transitioning from CINC to GenieCRM™, your team may need time to adapt to the new system. Dual delivery allows Form Bridge to route every incoming lead into both GenieCRM™ and CINC simultaneously — your team keeps working in CINC as normal while GenieCRM™ builds up a parallel lead history.
Enabling dual delivery
Go to Settings → Form Bridge → CINC Bridge. Enter your CINC routing email address (provided by CINC — it is the email address CINC uses to ingest leads from external sources). Enable the toggle and save.
Per-form control
Dual delivery can be enabled or disabled per form. A form used for general inquiries may not need to route to CINC, while a form used for PPC landing pages typically should. Configure this in each form's settings panel.
Ending the transition
When your team is fully moved to GenieCRM™, disable CINC Bridge in the settings panel. Form Bridge will continue routing leads to GenieCRM™ only.
